User Terms and Conditions

These Terms and Conditions set out the rules that govern use of our platform and the relationship between us and our users. They explain your responsibilities when creating and operating an account, the basic eligibility criteria, acceptable use of the site, how promotions generally work, and practical points on deposits, withdrawals and dispute handling. We expect you to read and accept these terms before you play or transact with us.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. You must provide accurate and complete personal information and update it when necessary. Only one account is permitted per person; multiple accounts may be closed and balances withheld where abuse is suspected. You must notify us immediately if you suspect unauthorised access or fraudulent activity.

Eligibility requirements

Access to the platform is limited to persons who meet the minimum age requirement and who are legally permitted to participate in online gambling in their place of residence. By opening an account you confirm that you meet these eligibility criteria. We reserve the right to refuse registration or close accounts that do not meet our requirements.

Acceptable platform use

You must not use the site for illegal purposes, to attempt to circumvent technical or security controls, or to manipulate games, promotions or payment processes. Prohibited conduct includes collusion, using bots or unauthorised software, chargeback abuse, or providing false information. We may suspend or close accounts and retain funds where we reasonably suspect abuse, fraud or breach of these terms.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. General rules include that bonuses are limited to one per eligible account unless otherwise stated, wagering and other qualifying requirements apply, and maximum bet limits may be imposed while a bonus is active. Some games may contribute partially or not at all towards wagering requirements. We may refuse or withdraw offers where we believe a promotion has been abused.

Deposits and withdrawals

Payments and limits

We accept a range of payment methods as listed in the cashier section. Minimum and maximum transaction amounts, processing times and any applicable fees are shown at the point of transaction and may vary by method. Payment providers may also apply fees.

Verification and processing

We may require identity and source-of-funds checks before allowing withdrawals. Withdrawals are subject to identity verification and any applicable account checks. Processing times depend on the withdrawal method and may be affected by additional checks. We reserve the right to delay, withhold or reverse transactions where required to prevent fraud or to comply with legal obligations.

Dispute resolution

If you have a complaint or dispute, contact our support team in the first instance so we can investigate. We aim to resolve issues promptly and fairly. If a resolution cannot be reached, further options may include escalation to an independent mediator where available or pursuing the matter through the courts in the appropriate jurisdiction.

Changes to these terms

We may update these terms from time to time. Where changes are material we will notify you through the platform or by other reasonable means. Continued use of the service after notification constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account in accordance with our account closure process.